At our core, we want to build long lasting relationships between our clients and their customers. A big part of that is facilitating the communication between both.

When we first launched, we only allowed communication over our LiveChat widget with WhatsApp quickly following after that. Today, we are delighted to announce that we support Instagram direct messages.

Yes! This means that Laila can automatically manage your incoming Instagram direct messages and communicate with your customers directly through the Instagram platform. Customers love it. They get quick, professional responses to their questions from within the same platform. No jumping out to email or other support tools.

We’ve had an overwhelming amount of requests for this feature and we’re delighted to launch it. We’ve got even more updates coming soon.

How can I connect my Instagram account?